“We're a property maintenance business, not a tech company. We came to Code23 with 30 years of industry knowledge, a head full of ideas and a spreadsheet-and-whiteboard operation, and asked them to turn it into a proper platform. A year on, our office runs on it daily: clients, contracts, jobs, quoting against schedule of rates, planning, and a full audit trail on every job from first survey through to invoice.
What sets James and the team apart is how they work with you. Every founder call gets turned into something concrete within days - we'd describe how a job actually runs on site, and the next review we'd be clicking through a prototype of exactly that. They don't just take instructions either. When we asked for something that would have caused problems down the line, they said so and explained why, and they were usually right. You're getting a thinking partner, not an order-taker.
The bit that's impressed us most is the field app. They sat with us, pulled apart how our operatives really work - van checks, materials, RAMS, evidence photos, resident sign-off - and designed an app around the reality of the job, not a generic form-filler. Our engineers are not app people, and it's built so they don't need to be.
Responsive, straight-talking, and they genuinely understand how a trades business operates, which is rare in software people. We're now taking the platform to market as a product in its own right, which tells you what we think of the build quality. Couldn't recommend them more highly.”