support & growth

Website maintenance services, technical SEO & CRO.

Managed hosting, patches, technical SEO and real developer time, plus a 90-day warranty on new builds.

2005 Established
24/7 Automated monitoring
350+ Projects shipped
60+ Five-star reviews
case studies

Digital products kept healthy & improving

PLATFORM SUPPORT & GROWTH

An operations platform evolving with the consultancy it runs

ESHP
ESHP project
WEBSITE SUPPORT & GROWTH

An ongoing WordPress partnership for a UK vending leader

Connect Vending
Connect Vending project
PLATFORM EVOLUTION & SUPPORT

A global product platform supported as its catalogue and locales evolve

XP Power
XP Power project
ECOMMERCE GROWTH PARTNERSHIP

A long-term ecommerce partnership delivering 40% sales growth

Williamson Tea
Williamson Tea project
SonyVodafoneSymantecXP PowerSonardyne
why aftercare fails

Silence, bolted-on SEO, ticket fog

Website maintenance should make ownership clearer, not add another queue. Silence after Launch, bolted-on SEO and anonymous support are the problems this service is built to remove.

[ 01 ]

Launch then silence

The build team disappears. Hosting, security patches and broken forms become your problem at 11pm.

Named teamMonitoring and investigation with clear ownership
[ 02 ]

SEO and CRO bolted on late

Traffic and conversion work arrive as a separate retainer with no link to the codebase that ships changes.

In-code fixesCRO and SEO land as shipped changes, not PDF theatre
[ 03 ]

Ticket queues with no continuity

Every request re-explains the stack. Investigation time burns the retainer while fixes wait.

Named ownersSame team continuity - no anonymous ticket roulette
business os

Coverage that scales without an in-house bench

Monitoring, fix queues, CRO experiments and content refresh - seniors triage severity, agents multiply the watch.

SAMPLE DATA
Marketplace OS · Live queue

Uptime and budgets watched around the clock

Availability, performance budgets and security signals watched continuously - seniors take the call when something trips.

Live queue
outreach console
Sent 128 Replied 34
agent.outreach · sequencing supply batch 04
Northfield Supply Sent
Harbor Procurement Replied
Cedar Lane Goods Queued
Atlas Facilities Sent
Vendor 19 · London Typing…
capabilities

Maintenance, SEO, CRO, continuous build

Managed website maintenance

Hosting, monitoring, security scanning and a named team who already know the build - investigation time included so small fires stay small.

Performance & security

Patching, speed budgets and hardening as ongoing work, not a launch-week checklist you forget by month two.

Technical SEO

Crawl clarity, index hygiene and on-page fixes shipped in the codebase - recommendations that land as commits.

Conversion rate optimisation

Tests aimed at the leak on the site you already have - experiments ship as product changes, not slide decks.

WordPress maintenance

Updates, security and editorial support for WordPress estates, including multi-site programmes we already know.

Continuous development

Agreed maintenance capacity for improvements, not only break-fix, with larger changes scoped before work begins.

typical capabilities

What ongoing support actually covers

Monitoring, triage, maintenance, CRO and content improvements are shaped around the risks and priorities of the live stack.

SAMPLE DATA
Site health

Monitoring

Uptime, budgets and alerts in one view your team trusts.

Live
Uptime 99.98%
Alerts 3
p75 LCP 1.9s
Uptime · 12 weeks Stable
Open alerts Severity
TLS renew window
Low
Image weight spike
Med
Plugin update due
Med
404 cluster
Low
Backup verify
Ok

"We've recently completed Phase 1 of a bespoke business valuation tool with James at Code23, and I've been extremely impressed. He took the time to understand both the commercial and technical requirements, communicated clearly throughout, and delivered a well-thought-out system."

Jason Atkins Director, Lansley Commercial
Delivery model

Triage stays human. Coverage scales.

Senior specialists steer support agents across monitoring, fixes, CRO and content refresh - named owners, machine-wide watch.

Senior lead Directs · Decides · Signs off

Monitoring agent

Watches uptime, budgets and alerts

Fix-queue agent

Triages patches and maintenance work

CRO experiment agent

Drafts tests against the conversion leak

Content refresh agent

Keeps pages current under human review

Every consequential decision and production release is signed off by a human.

How we work

Onboard once. Stay watched. Keep shipping.

Tier, priorities and channels locked up front. Named owners stay on the stack - agents stretch the coverage.

Step 1

01 - Map

Hosting, dependencies, access, risk and what healthy looks like for your site or platform.

Scanning market
51.4551°N / 0.9787°W 6 signals

Step 2

02 - Blueprint

Coverage, response expectations, maintenance priorities and reporting cadence are agreed around the live stack.

Spec 02 / grid 8px
Scope locked 1390px

Step 3

03 - Build

Monitoring, backups, security scanning and the first maintenance backlog go live under senior triage.

Sprint 03
Working software Week 2

Step 4

04 - Harden

Baseline security and performance pass - obvious gaps close so the retainer is not a comfort blanket over rot.

Audit: release 2.4
0 critical 6 checks passed

Step 5

05 - Launch

Support channels go live: email on Standard and Enhanced; dedicated Slack on Gold. 4-hour priority on Enhanced.

Deploy: production Live
Uptime 100.00% v1.0.0

Step 6

06 - Evolve

Health checks, CRO, SEO and continuous development compound. Quarterly reviews on Gold keep the roadmap honest.

Release cadence
v1.0 v1.4 v2.0
Shipping weekly +340%
the offer

Free 30-minute support and growth scoping call

Tier fit, live risks and whether continuous development belongs next - Standard, Enhanced or Gold mapped to the next 90 days.

You leave with
01 A retain-vs-project recommendation for the next 90 days
02 A clear read on Standard, Enhanced or Gold
03 A clear support or project scope boundary
04 Security, performance and CRO priorities ranked
why code23

Transparent tiers and named owners

[ 01 ]

Coverage shaped around the live stack

Monitoring, maintenance and embedded improvement are agreed around the platform's real risks and ownership needs.

[ 02 ]

Operations accelerated by agents

Named owners triage and decide. Agents accelerate patches, checks, CRO drafts and content refresh so support and growth move at 5x operational speed.

[ 03 ]

90-day warranty, then real aftercare

New builds carry a 90-day warranty. Support & Growth is how the product stays healthy after that window - not a silent handoff.

[ 04 ]

Support from a studio est. 2005

Twenty years of hosting, WordPress maintenance and product care - not a helpdesk farm bolted onto a freelancing network.

[ 05 ]

Security and performance in the retainer

Monitoring, scanning and Harden-minded checks are part of support, not a surprise invoice after an incident.

[ 06 ]

60+ five-star Google reviews

Clients rate aftercare in public - the part most teams quietly drop after Launch.

verified reviews

On the record, on Google

Real reviews from our Google Business profile.

Google 60+ reviews →

We've recently completed Phase 1 of a bespoke business valuation tool with James at Code23, and I've been extremely impressed. He has taken the time to understand both the commercial and technical requirements, communicated clearly throughout, and delivered a well-thought-out system with a high level of flexibility. The admin dashboard, in particular, gives us full control over the scoring and valuation logic, which was a key requirement. I'm looking forward to working with James on Phase 2 and would have no hesitation in recommending him to anyone looking for bespoke software development – Jason Atkins, Director, Lansley Commercial

Jason Atkins portrait
Jason Atkins Lansley Commercial

We couldn’t be happier with the service from Code23. They were a pleasure to work with—friendly, professional, and really took the time to understand our needs. They met our brief perfectly, delivering a website that looks great and performs exactly as we envisioned, all at excellent value for money. What sets Code23 apart is their aftercare. Knowing they are on hand to monitor and maintain our website means we never have to worry about its performance. Their ongoing support gives us complete peace of mind, and we’d highly recommend them to anyone looking for a reliable and skilled web development team

Dan Isterling portrait
Dan Isterling Premier Community

It has truly been a fantastic experience working with the Code23 team. Every part of the process from the scoping and onboarding down to the design and implementation of our website was handled excellently. The quality of service delivered by the team is globally top standard and I couldn't be more satisfied with the final outcome.

Samuel Elili portrait
Samuel Elili Redwire Group

I have worked with Code23 and their team for over 5 years across 3 different projects ranging from mobile app development to custom WordPress websites. Together the team bring a level of expertise and professionalism I have not seen anywhere else... The results achieved have really helped to grow our business. I highly recommend their services to anyone looking for a custom project to be completed on time and in budget.

Alexander Campbell portrait
Alexander Campbell EnjoyCBD

We worked with Code23 for a complete rebuild of our music related website. Excellent customer service and quality throughout and the build they have now completed is fantastic - exceeded all expectations across the board. Fantastic company with a dynamic and motivated team who are great to work with. Would highly recommend!

Nathan Fullbrook portrait
Nathan Fullbrook Jamma Music

Joe and the team at code23 have done a fantastic job helping us design and build our new website. I feel they really captured the quality of the Draks brand. Would highly recommend.

Louise Sellar portrait
Louise Sellar Draks

blogs

Support and growth thinking

Website maintenance, technical SEO, CRO experiments and operating healthy digital products.

View all posts
About Code23

Named owners. No ticket fog.

You work with the people who know the stack: named owners, not anonymous ticket roulette, with monitoring agents and a 90-day warranty on new builds.

Meet Code23
Est. 2005 Reading, UK Hands-on senior team
The Code23 team working together in the Reading studio
Fig. 01 - The team, Reading studio 51.4551°N / 0.9787°W
James, founder of Code23
Fig. 02 - James, founder EST. 2005
A product review session at Code23
Fig. 03 - Product review WK 34 / 2026
faq

Support questions, answered

How much does it cost to maintain a website in the UK?

Cost depends on the platform, hosting responsibility, response expectations and how much maintenance or improvement capacity is needed. We audit the live stack first, then confirm current coverage options and pricing.

How long does it take to onboard onto support?

Most sites onboard in days once access and hosting details are shared. Complex platforms take longer through Map and Harden before the retainer runs properly.

What is included in each support tier?

Coverage can range from managed hosting, monitoring and security through to priority response, maintenance capacity, health checks and embedded planning. We confirm the current options after reviewing the live stack.

Do you offer conversion rate optimisation as well as maintenance?

Yes. SEO and conversion work sits inside Support & Growth - CRO and technical SEO ship in the codebase, not as a separate slide deck.

Is there a warranty on new builds?

Yes. All builds carry a 90-day warranty. After that, Support & Growth is how the product stays healthy.

Can AI agents really run website maintenance?

Yes, inside a clear remit. Monitoring agents watch uptime and budgets, fix queues triage patches, and CRO or content agents draft under senior triage - so coverage scales without an anonymous ticket queue.

get started

What does the live stack need next?

Bring the live risks. We'll map the right maintenance, monitoring and improvement coverage with named owners and a 90-day warranty on new builds.